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Non-binding summary of ToS

This is an overview of some of the important rights and obligations as set out in the Articles below. It serves as a quick reference, which means that the summary is not meant to be complete and that only the numbered Articles of these Terms of Service below are legally binding. Therefore, please read these Terms of Service thoroughly for a full understanding of your rights and obligations.

Your rights:

  • We provide you a license to install the App on your Device for your own personal use;
  • You may use the App if your 18 years or older and on the further conditions mentioned in Article 2.1;
  • You may terminate your use of the Service and the App at any time by deleting your account;
  • You may purchase Premium Services or paid Content. Your rights related to Premium Services or Paid Content are set out in Article 7. Participation in our Loyalty programme.

Your obligations:

  • While using the App, you must comply with the Community Guidelines. You may not use the App for illegal purposes or for the purpose of harming the App or its users in any way.
  • You may not mislead other users of the App, which among other things means that you may not use fake profiles or impersonate others. Although it is prohibited, you should be aware that other users may attempt to mislead you by using fake profiles or by impersonating others;
  • You are responsible for the Content that you share. Other users are responsible for the Content they share in the same way. We do not endorse any Content.
  • You are responsible for reading our Privacy Policy and understanding its terms.

The following subjects will be discussed in these Terms of Service: 

  • 1.Introduction
  • 2.Eligibility
  • 3.Description of the App and the Services
  • 4.Intellectual Property
  • 5.Content and Behaviour
  • 6.Your Data
  • 7.Premium Services and paid Content
  • 8.Third Parties
  • 9.Termination
  • 10.Liability
  • 11.General

1. Introduction

1.1 Please read carefully the following provisions of these Terms and Conditions of Use (“Terms”) to ensure that you understand its contents before you use our software programs and related documentation (the “App”) and any of the services enabled by the App (the “Services”). App and Services are referred to together as (“Products”)

1.2 Should you require any further information or technical support, please send an email to contact@luki.chat

1.3 You may use the Products only in compliance with these Terms and all applicable laws, rules and regulations and you may only use the Products if you agree to form a binding contract with us. This is a legal agreement made between you and LUKI TEAM LIMITED (“we”, “us” or “our”), with registered office at Covent Garden (71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ) regarding the use of the Products on your device. By registering yourself to use the Products you enter into an agreement with us. If at any time you do not agree to these Terms of Service (“Terms”) or our privacy policy, please stop using the Products.

1.4 Our Products evolve constantly. Consequently, our Products may change from time to time at our sole discretion. We may stop (permanently or temporarily) providing the Products or any features within the Products to you or to users generally. We also retain the right to create limits on use and storage at our sole discretion at any time. We may also remove or refuse to distribute your Content on the Services, limit distribution or visibility of any Content, suspend or terminate users, and reclaim usernames without liability to you. We may offer certain Products or features for a fee; by paying for or using one of these Products, you agree to any additional terms applicable to that Product.

1.5 We may amend, supplement or replace the conditions of these Terms as described in Article 13.5 below. These Terms were last updated on 31st December 2023.

2. Eligibility

2.1 You may only use the App and/or Services if you are eighteen (18) years of age or older and not barred from using the App or receiving the Services under the laws of the applicable jurisdiction, and have the legal capacity and authority to enter into this Agreement and form a binding contract with us;

You may not use the Products if you are under 18. You may not use the Products if you have been a convicted sex offender, accused or convicted of any human trafficking or modern slavery crime; lacking legal capacity; or legally prohibited, in any way, to use the Products by the laws of the country you reside in.

You may not use the Products if you are located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and if you are listed on any U.S. Government list of prohibited or restricted parties.

2.2 Any use, registration or access to the Products by a person who does not fulfill the eligibility requirements above is unauthorized, unlicensed, and in violation of these Terms.

2.3 You represent and warrant that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in these Terms, and to abide by and comply with the terms and conditions of these Terms.

2.4 We may terminate your account, delete any Content or information that you have posted on the Services, and/or prohibit you from using or accessing the Products (or any part of the Services) if it believes that you do not fulfill the eligibility requirements above.

3. Description of the App and the Services

Our aim is to give people the opportunity and ability to connect with others around the world with real time connections and meaningful conversations. To support this aim we provide Products, (Apps and Services) as described below.

Enable you to connect and communicate with people and friends effectively. We help you connect and find people and friends across our platforms. We use the data we have to help make personalised relevant and meaningful connections and conversations. We use and have developed technologies and designed our systems so that your experience is consistent and seamless to help you connect and share, through live video, chat, text, sharing photos, interests, music, videos and conversation.

Research ways to make our Products and Apps better. We constantly look to improve our Products and carry out research in order to develop and test our Products and provide new ones. This includes analyzing data about our users and understanding how they use our Products. This includes developing advanced technologies such as artificial intelligence, machine learning systems and augmented reality, so that our Products can be used safely – for example to improve our ability to detect and remove illegal content.

Safety. Safety on our site is very important to us. We deploy technical systems supported by dedicated teams to detect misuse of our Products. Where we learn of improper content or conduct, we take action, including, but not limited to blocking or disabling accounts. We share data with our affiliates and third parties when we detect improper content or conduct.

Enable global access to our Products. To operate our Products on a global basis we need to store and distribute data around the world, including outside your country of residence. This infrastructure includes third parties who help support our Products as well as our Affiliates.

Your Use of Your Device

3.1 You warrant that you own the Device to which you are downloading the App, or that you have the legal right to control the use of that Device. You further agree to ensure that any other person whom you permit to use the Products will do so in accordance with these Terms.

New Versions of the App

3.2 We can choose to add additional features or functions, or to modify the Products in any other way, for instance to improve performance, enhance functionality, address changes to the operating system or address security issues.

3.3 You may have to agree to a renewed version of the Terms in the event you want to download, install or use any additional features or functions or any modifications, updates or new versions of the App.

3.4 You acknowledge that we may automatically issue any additional features, functions, modifications, updates or upgraded versions of the App and, accordingly, may modify, update or upgrade the version of the App that you are using or have installed on your Device. You hereby agree that your Device may automatically request and/or receive such modifications, upgrades or updates.

3.5 We have no obligation to make available to you any additional features or functions or any modifications, updates, support, maintenance or subsequent versions of the App or any of the Services.

No Access to Emergency Services

3.6 The Products are not intended to replace phone lines and as such are not built to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care units or any other kind of services that connect a user to emergency services personnel or public safety answering points pursuant to applicable local and or national regulatory requirements (“Emergency Services”).

3.7 There are important differences between traditional telephone services and the Products. You acknowledge and agree that:

  1. We are not required to offer access to Emergency Services under any applicable local and/or national rules, regulations or law;
  2. it is your responsibility to purchase, separately from the App, traditional wireless (cellular) or fixed line telephone services that offer access to Emergency Services,
  3. We are not a replacement for your primary telephone service.

Prevention of Unauthorized Use

3.8 We reserve the right to exercise whatever lawful means it deems necessary to prevent the unauthorized use of the App or Services, including, but not limited to, technological barriers, IP mapping, and directly contacting your wireless (cellular) carrier or device manufacturer regarding such unauthorized use. If any personal data is processed for this purpose, this shall be in accordance with our Privacy Policy.

4. Intellectual Property

Ownership

4.1 Our Products are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Our Products include trade secrets and information that is confidential and proprietary to us and you agree to take all necessary actions to protect the confidentiality of such information. All ownership rights in the Products, including any related documentation and any new releases, modifications, and enhancements thereto, belong solely to us or our licensors, if any, including all intellectual property rights therein. The App is licensed to you, not sold. Except as provided in these Terms, you shall not obtain any rights, title or interests in them, and shall not modify, copy, rent, lease, loan, sell, distribute or create derivative works based on them (either in whole or in part). There is no implied license, right or interest granted in any copyright, patent, trade secret, trademark, invention or other intellectual property right subsisting in the App and/or Services. We hereby expressly reserve all rights in the App and all Services, which are not expressly granted to you hereunder.

License Grant

4.2 Subject to your compliance with these Terms, we grant you a personal, limited, non-commercial, non-exclusive, non-sublicensable, non-assignable, revocable license to download, install and use one (1) copy of the App, in object code format, only on your personal computer or mobile device (the “Device”) for the sole purpose of your personal use of the App and any other applications that may be explicitly authorized by us for use through the App as permitted by these Terms.

4.3 By submitting, posting or displaying Content on or through the Products, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods now known or later developed (for clarity, these rights include, for example, curating, transforming, and translating). This license authorizes us to make your Content available to others who may do the same. You agree that this license includes the right for us to provide, promote, and improve the Products and to make Content submitted to or through the Products available to other users, companies, organizations or individuals for the broadcast, distribution, promotion or publication of such Content on other media and services – for example our Apps and Services, subject to our terms and conditions for such Content use. Such additional uses by us, or other companies, organizations or individuals, is made with no compensation paid to you with respect to the Content that you, transmit or otherwise make available through the Products as the use of the Products by you is hereby agreed as being sufficient compensation for the Content and grant of rights herein.

License Restrictions

4.4 Unless applicable law expressly provides you with the right to do so, you shall not, and you shall not permit anyone else to, directly or indirectly:

  1. copy, modify, adapt (including using in a collection), translate into any language, perform, communicate with public via tools transmitting signs, audio and visuals, distribute, or create derivative works based on the App or any of the Services;
  2. sublicense, sublease, lease, lend, assign, sell, license, distribute, rent, export, re-export or grant other rights in the App or Service and any attempt by you to take such action shall be void;
  3. decompile, disassemble, reverse engineer, or attempt to reconstruct, identify, or discover any source code, underlying ideas, underlying user interface techniques, database or algorithms of the Products by any means whatsoever.
  4. remove, obscure or alter any copyright and/or other proprietary notices contained on or in or otherwise connected to the App or any of the Services;
  5. use the Products to create or proliferate any virus or to circumvent any copy protection or other digital rights management mechanism.

5. Content and Behaviour

Prohibited behaviour

5.1 You may not:

  1. use the Products for any illegal or unauthorized purpose;
  2. use the Products in any manner which could damage, disable, overburden or impair the App or any of the Services;
  3. use the Products to transmit worms, viruses or any code of a destructive or malicious nature;
  4. display, transmit or share any content consisting of text, sounds, audio, pictures, photos, video and/or any type of materials, information or communications (“Content”) deemed by us to be hateful, threatening, pornographic, obscene, abusive, racially or ethnically offensive, libelous or defamatory, or any Content that exhibits physical violence or encourages conduct that would be considered a criminal offense or bring forth civil liability;
  5. attempt to hack, destabilize or adapt our website, the App (or its source code) or any of the Services, or to falsely imply that another website, app or service is affiliated with our Products;
  6. use or access the Products by any means other than through the interface provided or as required by us.

5.2 Prohibited behaviours are further described in our Community Guidelines Everyone using the App is expected to follow the guidelines. This includes that you are only allowed to use photos of yourself for your profile picture, that you may never lie about your age and that you may not try to impersonate someone else’s identity or create fake profiles in any other way.

5.3 Choosing to share your information in the App such as photos, texts, screenshots, videos and other communications in the App with other users, you agree that you may no longer be able to control how that information is used and that it may become publicly available (depending in part on your actions or the actions of the other users with whom you have shared the information). It is also possible that we may not be able to delete or remove user information if another user chooses to take copies and distribute them.

5.4 Failure to comply with the Community Guidelines or these Terms may result in your account being suspended or deactivated.

Your Content – be careful with what you share

5.5 You are solely responsible for any Content that you transmit or display through the App or Services.

5.6 When you transmit or display Content through the App or Services, you grant us an unconditional, non-exclusive, royalty-free worldwide license to use, reproduce, transmit, publish, display, distribute or otherwise use this Content in the context of the App, the Services and promotion of the Products. You may revoke this license by deleting the Content from the App or Services. This does not affect any use of the Content by us prior to the revocation.

5.7 You may not display any personal contact or banking information on your individual profile page, or anywhere else on the App or Service, whether in relation to you or any other person (for example: home addresses or postcodes, telephone numbers, email addresses, URLs, credit/debit card or other banking details). If you do choose to reveal any personal information about yourself to other users, whether via email or otherwise, you acknowledge that you do so at your own risk.

5.8 If you share Content that is protected by intellectual property rights, you represent and warrant that you are the creator and owner of or have the necessary rights to transmit, display, perform or adapt the Content and you agree to pay for all royalties, fees, and any other monies owed to any person by reason of any of your Content.

5.9 The Content you transmit, display, perform or adapt may not:

  1. infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right,
  2. be incorrect or misleading;
  3. slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person.

5.10 If you do not comply with the above, you may be subject to criminal and civil liability and we have a right to immediately (permanently or temporarily) terminate your account and/or delete or make unavailable (parts of) the relevant Content.

Other Users’ Content

5.11 Although this is not allowed under Our Community Guidelines and these Terms, you understand and acknowledge that the Content, including but not limited to information regarding personal and physical appearance, transmitted, displayed or communicated by other users through the Products may be incorrect, misleading, or edited electronically in a manner that does not accurately represent such user’ actual information or physical appearance, or may violate your or third parties’ personal or intellectual property rights.

6. Your data

6.1 We process and store your data in compliance with Our Privacy Policy

6.2 You understand that we can use carrier distributed mobile messaging (SMS) to verify ownership of registered mobile phone numbers in relation to the users of the App or Services. We use carrier distributed mobile messaging for verification purposes and we will do so only in accordance with its Privacy Policy

6.3 We will use reasonable efforts to store or otherwise retain your Content in relation to the Products.

6.4 You can choose to provide comments, suggestions, or feedback relating to the Products (the “Feedback”) to us through the Feedback submission channels provided to you or the “review” pages of the Application Stores. You agree that we will have an exclusive license to all rights to the Feedback and will be entitled to use the Feedback for any commercial or other purpose whatsoever, without any compensation or attribution to you or any other person. we will not be required to treat any Feedback as confidential. You agree that you do not acquire any right in or to the Products (or any changes, modifications or corrections thereto) by virtue of any Feedback. You also acknowledge that you are responsible for whatever material is submitted by you, including its legality, reliability, appropriateness, originality, and copyright.

7. Premium Services, Paid Content, Loyalty Programme

Premium Services and other paid Content and items

We work with Google and Apple to ensure that any payments and refunds are managed effectively and according to the terms and conditions in these Terms of Service and our Privacy Policy. You can also contact our procurement company GoQu n Limited for any payment queries, issues and payment support via the email support@goqun.me and address Covent Garden (71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ).

7.1 From time to time, we may provide additional features and/or Services that you request and pay for (“Premium Services''). We may also offer from time to time in its sole discretion, certain Premium Services and certain paid Content and items as part of the Products for free, whether for a trial period or otherwise. Unless expressly stated otherwise, references made in these Terms to the “Services'' shall include the Premium Services and all types of paid Content and items offered under the Services.

7.2 Any payment for the Premium Services and any paid Content and items offered under the App or Services that you purchase will first be made using the paid coins that you have purchased via the App. Only after all of your paid coins have been consumed, you then may use your free coins (if any) to pay for such Premium Services and paid Content and items.

7.3 Subject to our sole discretion, the Premium Service and paid Content and items under the App or Services may be offered either on a subscription basis, per usage basis or as otherwise described at the time of your purchase, and may be payable either in advance, in arrears, per usage, or as otherwise described at the time of your purchase.

7.4 If you purchase any Premium Service and/or any paid Content and items offered under the Services or App, you hereby agree to pay all charges to your account, including all applicable taxes and transaction costs, in accordance with our standard billing terms in effect at the time the charges are payable, regardless of whether such costs are charged by the Application Stores. Before your purchase, the full and final price of any Premium Service and/or any paid Content will be displayed.

7.5 You agree to abide by any relevant third parties’ terms of service or other legal agreements that govern your use of a given payment processing service and/or method in relation to the App or Services.

7.6 If you purchase Premium Services and/or any paid Content and items under the Services on a subscription basis, you acknowledge and agree that payments will be made on a recurring basis and by the payment method and payment intervals you have selected, until such subscription for Premium Services and/or paid Content and items is terminated.

7.7 You agree that if you purchase Premium Services and/or any paid Content and items through an Application Store, all payment related questions, issues, disagreements and/or disputes regarding that transaction with an Application Store shall be handled in accordance with the terms of service or other legal agreement that governs your use of a given payment processing service and/or method, and in no event will we have any responsibility in connection with any of the foregoing. You shall indemnify and hold us harmless from any Application Stores’ claims as mentioned under this paragraph, even if a court or administrative agency decides that we are be liable for such question, issue, disagreement or dispute.

7.8 We may use personalized pricing, that may be dependent on your location or the payment channel that you use.

Refunds

7.9 When you purchase any Premium Service and/or any paid Content or item, you purchase digital content that we supply. Before you make the purchase, you consent to us immediately performing the Service or delivering the Content or item after your purchase. As a consequence of this consent, you can no longer request a refund for that particular Service, Content or item based on your right to withdraw from a consumer purchase. The following Articles 7.10 and 7.11 only apply in a situation where you made a purchase without giving consent to immediately perform the Service or deliver the Content of the item.

7.10 You may request a full refund for any Premium Service and/or any paid Content and item purchased from an Application Store if permitted by, and pursuant to the refund rules of the Application Store, subject to the following exceptions: (1) refunds are not available to users who are banned by us and/or its community; and (2) refunds are not available for partially used purchases.

7.11 You may request a refund for any Premium Service and/or any paid Content and item purchased outside of the Application Store within 14 days of purchase by contacting our customer service (see contact details at Article 1.3 above) or by filling in the form attached to these Terms and Conditions, subject to the following exceptions: (1) refunds are not available if they are not permitted by payment channels and/or platforms; and (2) full refunds are not available for partially used purchases. You acknowledge that, upon a successful request, your money will be refunded in the same manner you used to make the original payment.

7.12 Loyalty Programme

7.12.1 As part of your use of the App and the Services you are automatically part of the App loyalty programme, which rewards you for your use of the Services according to the Loyalty programme terms. You will receive updates regarding your Loyalty programme rewards via the Loyalty programme notification. You will also see the Loyalty programme rewards in your account in the App.

7.12.2 The Loyalty Programme will send to you notifications only about your rewards.

7.12.3 The Loyalty Programme may be changed, amended or cancelled by us at anytime and in our sole discretion.

8. Third Parties

Third Party Technology

8.1 The App may be incorporated into, and may itself incorporate, software and other technology owned and controlled by third parties. Any such third-party software or technology that is incorporated in the App falls under the scope of these Terms.

8.2 The App may give you access to add music to your connections and video calls. The music is supplied by our third-party providers and may only be used in connection with the App and in accordance with their terms and conditions. Any misuse of their products and services is strictly prohibited.

Third Party Fees

8.3 For particular Devices, we may ask for your permission to use your native SMS application to deliver messages or invitations to people who are not registered users of the Products and with whom you choose to communicate. Some of these services may charge additional fees, which shall be incurred solely at your own cost and risk.

Third-Party Sites, Products and Services

8.4 The Services may include links or references to other web sites or services solely as a convenience to our users (“Reference Sites”). We do not endorse any such Reference Sites. Access and use of reference sites, including the information, materials, products, and services on or available through Reference Sites is accessed and/or used solely at your own risk.

8.5 Your correspondence or business dealings with advertisers found on or through the Services are solely between you and such advertisers. We are not responsible for or a party to any agreement you conclude with such advertisers.

9. Termination

Termination by You

9.1 You may terminate your use of the App and or Services at any time by deleting your account.

Termination by us

9.2 Without limiting any other remedies, we may limit, suspend, discontinue or terminate these Terms, your account and/or your use of all or any part of the App and/or Services, with immediate effect, automatically, with or without notice, if we believe that you are or may be:

  1. in breach of any of the terms of these Terms;
  2. causing, or threatening to cause us to incur any legal liabilities (actual or potential);
  3. delinquent with respect to any charges due for a Premium Service and/or any paid Content and items;
  4. infringing a third party’s intellectual property rights or personal rights or performing any forbidden activity listed under Article 4.3; or
  5. engaging in prohibited behaviours listed under Article 5.1, including but not limited to child abuse, prostitution, pornography, discrimination based on age, sex, gender, ethnicity, nationality, profession, political stance, religion, scamming, consumption of illegal drugs or substances.

Consequences of termination

9.3 In case of termination of your account by you or by us, for whatever reason, your license to use the Service will immediately end and any Premium Service you may have subscribed to will also end and any paid Content you may have in your account will be deleted. After termination of your account, you will not be entitled to a refund for any paid Content or Premium Services that were connected to your account prior to termination.

9.4 If you have subscribed to any Premium Service and/or any paid Content, you agree that you are solely responsible for directly terminating all payment obligations you may have with any Application Store and/or payment processing service in connection with such Premium Service and/or paid Content.

10. Liability

10.1 We are not liable for any damages based on your use of the App or the Services, your ability to use the App or the Services or in any way or for any failures in the App or Services. Your access to and use of the Services and App or any content is at your own risk. You understand and agree that the Services are provided to you on an “As Is” and “As Available basis”.

10.2 If we are liable for any event, this liability shall be limited to direct damages. This means that we are not liable for, among other things, any consequential, indirect or reputational damages, any loss, deletion, destruction or damage of or to your personal rights, your data, your personal data or your device.

10.3 As some jurisdictions do not allow the enforcement of some of the exclusions or limitations set forth in these Terms, some of these exclusions or limitations may not apply to you. In such an event, our liability will be limited to the maximum extent possible under applicable law. Our liability for damages will never exceed the amount of € 150,- per event. These limitations of liability also apply with respect to damages incurred by you by reason of any products or services sold or provided by third parties other than by us and received through or advertised on the App or any of the Services.

10.4 Any limitations of liability as set out above do not apply insofar as the damage has resulted from willful misconduct or gross negligence on our part.

11. Indemnification

11.1 You hereby agree to indemnify defend and hold us harmless, as well as our licensors, partners, and our respective affiliates, officers, directors, employees, contractors and suppliers (individually and collectively ), from and against any and all claims, actions, liability, damages and costs, including reasonable attorneys’ fees incurred by such parties, in connection with or arising out of:

  • a. your violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein;
  • b). your violation of any rights of any third party;
  • c). your use or misuse of the Products; or
  • d). your Content or other communication displayed or transmitted by means of the Products.

11.2 The above indemnification applies even if a court, an administrative agency or any other dispute resolving or investigating body decides we shall be held liable and/or imposes sanction on us.

11.3 If you downloaded the App from the Application Stores, you acknowledge that, if there is a claim by any third party that the Products or your possession and use of the Products infringes any intellectual property rights, only we are responsible for the investigation, defense, settlement and discharge of such claim. We can exclusively defend and control any matter for which you indemnify us, at your expense. You agree to cooperate with our defense of these claims, and you will not settle any matter without our prior written consent.

12. Warranties

12.1 The Products are provided to you “as is” and “as available” with no warranties. We hereby, to the fullest extent possible, disclaim all warranties, terms, or conditions, express or implied, either in fact or by operation of law, statutory or otherwise, including, without limitation, warranties, terms or conditions of merchantability, fitness for a particular purpose, satisfactory quality, correspondence with description, title, non-infringement, and accuracy of information generated.

12.2 We do not warrant that the Content displayed or transmitted on or through the Products will be uninterrupted, or free of errors, viruses or other harmful components, and do not warrant that any of the foregoing will be corrected. We do not warrant or make any representations regarding the use of, or the results from the use of, the App or Services.

12.3 Accordingly, you acknowledge and agree that we (and any Application Stores from which you downloaded the App) will have no liability in connection with or arising from your use of the App and/or any of the Services. Your only right or remedy with respect to any problems or dissatisfaction with the App and/or any of the Services is to immediately uninstall the App and cease use of the App and all Services. You further acknowledge that we (and Apple or Google, as providers of Application Stores, where relevant) have no obligation whatsoever to provide any maintenance or support services with respect to the App and/or Services.

13. General

Device errors

13.1 We do not guarantee the validity or compatibility of the App and/or Services to your device and we are not responsible for your damages and losses which arose due to faults, bugs, troubles on your Device, App, information systems, online access point and network, errors of design, interface, linking, virus infection, disconnection from network, power outages and voltage volatility, regardless of whether such damages and losses were foreseeable or advised to us.

Claims

13.2 If you downloaded the App from the Application Stores, you acknowledge that the providers of those Application Stores shall have no responsibility for addressing any claims relating to the Products or your possession and/or use of the App or Services, including, but not limited to: (i) product liability claims; (ii) any claim that the Products fail to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, without prejudice to this Article 10.

Notices

13.3 You acknowledge and agree that we have offered the App and/or Services and set its prices in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and us, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and us. We would not be able to provide the Products to you on an economically reasonable basis without these limitations.

Notices

13.4 We may provide you with notices by email, notifications through the App or posts on our website. For notices provided via emails, such notice will be deemed to be given twenty-four (24) hours after the email is sent. You are responsible for providing us with your accurate contact details at all times. Notice provided through the App shall be deemed to be given at the time you read or view it. Notice posted on our website shall be deemed to be given ten (10) days following the initial posting. We reserve the right to determine the form and means of providing notifications to its users

Amendments

13.5 We reserve the right to amend the Terms at any time. We will publish the revised Terms on our website and provide notice of such amendment by email or a notification through the App. The revised Terms shall become effective following the applicable notice period unless you expressly accept the revised Terms earlier by clicking on the accept button (where relevant). Your express acceptance or continued use of the Products after the applicable notice period shall constitute your acceptance to be bound by the terms and conditions of the revised Terms.

Assignment

13.6 You are not allowed to assign these Terms or any rights or obligations hereunder. We are allowed at its sole discretion to assign these Terms and any rights hereunder to any third party, without giving any prior notice, and you hereby provide your consent to such assignment. In case of assignment to a third party, you are allowed to terminate your use of the Services and App by deleting your account.

Entire Agreement and Severability

13.7 These Terms and our other policies mentioned herein represent the complete agreement concerning the matters covered. These Terms may be amended only in writing executed by both parties, except as set forth under Amendments above. If any provision of these Terms is held to be unenforceable, such provision shall be modified only to the extent necessary to make it enforceable and shall not affect the enforceability or validity of the remaining provisions, which shall remain in full force and effect.

13.8 The provisions referred to in these Terms apply to the extent that such are permitted under applicable law. In the event that certain provisions are not permitted, those provisions shall not apply to you, while the other provisions shall continue to apply.

Waiver

13.9 Should we not exercise or enforce any right or provision of these Terms, this will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

Headings

13.10 The heading references used in these Terms are for convenience purposes only and do not constitute a part of the Terms and will not be deemed to limit or affect any of the provisions hereof.

Injunctive Relief

13.11 You acknowledge that the obligations you agree to undertake with these Terms are of a unique and irreplaceable nature, and that failure to comply with them shall irreparably harm us and that such failure cannot be compensated by monetary damages alone so that we shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you.

Applicable Law

13.12 These terms are governed and construed in accordance with Irish law. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are beneficial for you, such provisions shall apply irrespective of the choice of Irish law.

ATTACHMENT- MODEL CANCELLATION FORM

CANCELLATION FORM FOR PREMIUM SERVICES

(Complete and return this form only if you wish to withdraw from the contract)

LUKI TEAM LIMITED, Covent Garden (71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ), contact@luki.chat

I hereby give notice that I cancel my contract for the supply of the following service: _____

received on: _____

Name of consumer: _____

Consumer Used ID: _____

Signature of consumer (only if this form is notified on paper): _____

Date: _____

This Terms of Service was lastly modified in 31st December 2023.

Privacy policy

1. Introduction

This is the Privacy Policy of LUKI TEAM LIMITED, (“Luki”, “us”, “we”, or “our”) which is incorporated into and is subject to our Terms of Service . Please read on to learn more about our data handling practices. By visiting our website www.luki.chat (“Site”), or accessing or using our Luki mobile application (“App”) or all of the services available or related to therein (collectively referred to in this Privacy Policy as the “Service(s)”), you agree with the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

When you visit the Site or App we may collect data from you as described below. When you register and use your account with us we will collect data from you in order to provide the Services. The types of data we collect depends on how you use our App and Services.

2. Information we collect

When you visit and use our Site or App , install the App on your device, or register for an account with Luki, some personally identifiable information about you is collected in order for us to be able to provide you with the Services. Further details about this are set out below.

2.1 “Registration and Account Data”

When you install the Service on your device and/or register for an account with Luki, personally and/or non-personally identifiable information about you may be collected. There are two types of Registration and Account Data; data:-

Information you provide (mandatory) - You will be asked to provide your gender, name or an alias and date of birth together with your mobile phone or email address. This is important to help us provide you with the connection and friends features in our Service.

Information you provide (optional) - You may also choose to provide other personally identifiable information such as your photos or videos of yourself, description of yourself and information about your interests. For example you can indicate your interests in your profile page. The provision of such information is entirely optional. If you register and log in using your Facebook, Apple or Google account, we may also collect additional information that you make available to us. For example, if you register with Luki using your Facebook account (e.g. Facebook Connect), we may collect and store your Facebook ID and corresponding token on our servers for automatic log in and profile information and, if you give us your express consent, we will have access to and may collect certain information that you make available on Facebook (for example, your first and last names, email address, profile picture, birthdays). We will store it on our servers and use it to facilitate your use of the Service – for example - we may synchronize your Luki account between different devices which you may use to access our Service.


We also use your contact information to market to you as your country’s laws allow – for example if there are new offerings for our Services or updates regarding changes to our Services and to help others find your account if your settings permit, including through third-party services and client applications. You can use your settings for email and mobile notifications to control notifications you receive from us. You can also unsubscribe from a notification by following the instructions contained within the notification or here.

In addition to the video calling features you can use our personal text messaging service as part of the Services in the App. When you communicate with others by sending or receiving text messages, we will store and process your communications and information related to them. This includes scanning for malicious content, detection of abuse and prohibited images, and use of reported issues. We also use information about whom you have communicated with and when (but not the content of those communications) to better understand the use of our Services, to protect the safety and integrity of our platform.

2.2 Location Information

‘Location Data’ is information such as your current location can derived from your GPS ( GPS coordinates) Wifi ( approximate city location), IP address (country location) which may be disclosed to either us or other users or both. We require Location Data to securely and reliably set up and maintain your account and to provide our Services to you and maintain the integrity and security of our Services. Your current location is essential to the effective operation of our Services and helps us ensure the correct and anticipated connections are made.

Consequently we may collect, use, and store additional information about your location - such as your current precise position or places where you’ve previously used our Services - to operate or personalize our services including with more relevant connections.

2.3 Log Data

We receive information when you view content on or otherwise interact with our services, which we refer to as “Log Data”.

For example, when you visit our websites, sign into our services, interact with our email notifications, use your account to authenticate to a third-party service, we may receive information about you. This Log Data includes information such as your IP address, browser type, operating system, configuration information made available by the Luki app or desktop browser, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms (including those not submitted as queries), and cookie information. We also receive Log Data when you click on, view, or interact with links or make connections on our Services and general information about your communications on Luki such as the user you have communicated with and the date and duration of your communications ( but not the content of such communications, unless required for safety and security reasons) including when and if you install another application through our Services. We use Log Data to operate our Services and ensure their secure, reliable, and robust performance. The purpose for using Log Data is to protect the security of accounts and to determine what is popular on our services and importantly Log Data is used to enable you to make connection with new and former connections on Luki. We also use this data to improve our Services and to improve the effectiveness of our own marketing. We also use metadata, which means information related to items to you have made available through Luki, such as the date or location that you made a connection via the Luki App.

We do not keep Log Data beyond 30 days.

2.4 Other Third Parties and Affiliates

We may receive information about you from third parties such as partners who help us evaluate the safety and quality of content on our platform, our corporate affiliates, and other services you link to your account.

We use the information we receive to operate our Services. For integrations that we formally support, you may revoke this permission at any time from your application settings; for other integrations, please visit the other service you have connected.

You may provide us with  payment information , including your credit or debit card number, card expiration date, CVV code, and billing address, in order to make purchases provided as part of our services. If you make a payment or send money using our features or Services, including through an intermediary, we may receive information about your transaction such as when it was made.

2.5 Personalizing Based On Your Inferred Identity

When you log into Luki on a browser or device, we will associate that browser or device with your account for purposes such as authentication, security, and personalization. Subject to your settings, we may also associate your account with browsers or devices other than those you use to log into Luki (or associate your logged-out device or browser with other browsers or devices). When you provide other information to Luki, including an email address, we associate that information with your Luki account. Subject to your settings, we may also use this information in order to infer other information about your identity, for example by associating your account with hashes of email addresses that share common components with the email address you have provided to Luki. We do this to operate and personalize our Services. For example, if you log in through Facebook we connect with your age profile there to help maintain the required standards to be on our App and use the Services.

2.6 During usage of the App

Device information – Luki may collect and store information about the device(s) which you use to install and access the App, such as your device model, unique device identifier, IP address, device capability and statistics on page views.

Your activity - Luki may collect and store information about your and others’ usage of and activity within the App and our Site, including matches, numbers of matches made by members, match durations, text messaging, music choices made using the Apps messaging service and usage by geographies. We require from your device access to use and to copy your photos for your profile picture and any photos/ media files you choose to share, so they can be reproduced in the App and our Site. We require the ability to access your camera / microphone and to record video/ audio for us to deliver the video and audio, including music files and related files in order for you to use and enjoy the Services whilst using the App and our Site and also to help us with our compliance requirements, such as ensuring under 18s are not permitted to use our App or our Site. We also capture video and images to ensure the content on our App and Site is safe for our users.

Content you shared - Luki allows you to share your profile, interests, text messages, photos, screenshots, videos, music and other communications in the App with other users, and if you choose to do so, your in-App profile, interests, text messages, photos, screenshots, videos, music choices and other communications will be stored on our servers. In addition, if you choose to share these items with other Luki users, we may not be able to remove them from our servers or make them unavailable to anyone you have shared them with. By choosing to share such information, you agree that you may no longer be able to control how that information is used and that it may become publicly available (depending in part on your actions or the actions of the other users with whom you have shared the information). Luki shall not be responsible for any use or misuse of such information that you share with other users. You may refer to Part 7 below for more information on the parties with whom you may choose to share your content.


Content you created - We may also collect and store any user content (e.g. photos, screenshots, comments, interests and other materials) that you create or post on the App (“User Content”).


Information about transactions made through our Service – In order to complete a transaction, you will be requested to provide your payment information, which includes your credit card number, card expiration date, CVV code, and billing address. In that event, we will transmit your information securely directly to a third-party vendor or merchant who will collect such information in order to process and fulfil your purchase. Luki may process or store your payment information. However, we may store other information about your purchases made on the App, which may include the merchant’s name, the date, time and amount of the transaction and other behavioural information such as your purchase history.


Error-reporting information – We also collect error-reporting information if the App crashes or fails to operate properly so that we can investigate the error and improve the stability of the App for future releases. In general these reports do not contain personally identifiable information, or only incidentally. These error reports contain information such as the type and version of your device, the device identifier, the time the error occurred, the feature being used and the state of the App when the error occurred. We do not use this information for any purpose other than investigating and fixing the error.

2.7 When you visit our Site

We may use online tracking technology such as cookies, pixel tags, web beacons and other similar technologies to automatically collect information about:

  • your visits to our Site, such as your browsing history, how long you stay on our Site, and how often you visit; and
  • your location information as provided by your mobile or other device when you interact with our Site, including your IP address and general geographic location; and the device that you use to browse our Site (e.g. your device ID, operating system, type of device, browser type and version, mobile application crashes and other system activity, and third party sites you were using before interacting with our services).

You have the right to disable any of these online tracking technologies. These help us ensure you are able to log into your account securely, develop our Services by using data analytics and develop new services for our users. To learn more about how we use the above data, please see the Cookie Policy section below.

2.8 Age

The Service is not directed at children or persons under the age of eighteen (18) and we do not knowingly collect personally identifiable information from children or persons under the age of eighteen (18) as part of the Service. We do however collect information regarding your age to ensure underage users are not part of our platform in order to maintain the security of our Services and use third parties to help us maintain the correct age profile for our App. If we become aware that we have inadvertently received or collected personally identifiable information from a user under the age of eighteen (18) as part of the Service, we will delete such information from our records. If you are under the age of eighteen (18), please do not use the Service.

3. Your User Profile

You can access, control and modify your the information you provide for your user profile on the App (your “Profile”) at anytime. This includes your Profile and profile pictures and videos, name, interests, personal bio, languages you speak and your birthday all of which can be shared with your Luki contacts. So please ensure you only share what you want to include in your Profile. Your Profile will be made available to other users of the App who are connected to you. In addition, your Profile is discoverable by other App users, for example, through listing of App contacts in the App that will include your proximity to other users.

You may also choose to “block” any other Luki user in your contact list in the App which will prevent them from discovering your Profile at any time. In addition, Luki may pre-populate your Profile with certain information such as your name and Facebook profile picture, date of birth, email, gender, Facebook ID if you have logged into your account on the App using your Facebook account. You can delete and change your Profile information in the App as indicated below in Section 13 and in our Safety Centre.

4. Purpose and use of personal information

We adopt the data minimization principle when collecting and using your data and ensure that your data will only be used in accordance with the stated purposes below. We will only process your data in connection with the Service and for other related business purposes, including:

4.1 To provide you with the Service, including:

  • to connect you with other users within the App;
  • to enable you to share your Profile with other users on the App;
  • to provide you with video and audio call functions of the App;
  • to allow you to send images and videos through the App;
  • to show you the names of persons you communicate with and to show your name to persons you communicate with on the App; and
  • to provide you with certain features of the App that may be offered from time to time, such as our Premium Services (please see our Terms of Service),play games and share /play music during your video calls.
  • to enable you to contact us
  • connect with third parties for payment processing
  • to run analytics to provide you with better and relevant connections, provide you with additional offers and for the purpose of providing you with updates to our Services.

4.2 To help us administer and maintain your account and User Profile on the App, including:

  • creating and updating your account;
  • and delivering to you any administrative notices, alerts and communications relevant to your use of the App.
  • To facilitate networking opportunities through the Service and provide you with location or interests information relating to other users of the App.
  • We use the information we have to develop, test and improve our Services, including by conducting surveys, compiling research, statistics and analytics as well as habits and behaviours of users such as transactional history, online interactions, and testing and troubleshooting new products and features.
  • To handle and process any payments for transactions carried out through the Service via third party providers.
  • We use the information we have to send you marketing communications and notifications (including our Membership Loyalty Programme details); and communicate with you about our Services, and let you know about our policies and terms.
  • We also use your information to respond to you when you contact us.
  • Sharing with Third-Party Partners and the RC Group ( see below in section (x)) in order to meet our contractual obligations
  1. Promote safety, integrity and security.
  • For audit, compliance, controls, security and other risk management purposes we use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent other bad experiences, illegal behaviour, maintain the integrity of our Services, and promote safety and security. For example, we use a combination of automated detection technology and manual review of the data we have to investigate suspicious activity or violations of our Terms of Service and policies such as this Privacy Policy and enable you to report and contact us if you have any issues to raise.

4.4 For business management purposes, including data and record management:

  • To establish, exercise and/or defend our legal rights.
  • To comply with our legal, regulatory and reporting requirements to regulatory bodies.
  • To ensure the safety of users through content moderation.
  • In connection with a corporate transaction involving Luki, such as the purchase or sale of a business unit, an acquisition, merger, sale of assets, or another similar event.
  • To enable us to provide the Services and our contractual commitments to you.
  • To enable us to carry out our contractual obligations with our RC Group and third parties.

4.5 Information across Our Services: 

  • We connect information about you and your activities on Luki with our other Apps and Services provided by us to provide you with a broad engagement experience and to provide a more tailored and consistent experience with your use of the Services.

5. Legal Basis for processing your data

There are different legal reasons for processing your data while you are using our Service. With respect to these legal reasons, we process your data for one or more of the following basis.

  • As is necessary to fulfil our contract (Terms of Service with you)
  • Legitimate Interests. Where the processing is necessary for legitimate interests pursued by us or by a third party for example for the prevention of fraud, network and information security, internal administrative purposes, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal information.
  • Your Consent. Where you have given us consent to process your personal information for specified purposes, such as to provide our Service and other items requested by you.
  • Comply with the Law. Where the processing is necessary for compliance with a legal obligation or requirement.
  • As is necessary in the public interest and to protect your vital interests or those of others.

6. Sharing with Third-Party Partners “Shared Information”

We provide information and content to affiliates, vendors and service providers who support our business, such as by providing technical infrastructure services, analyzing how our Services are used, providing customer service, security services, facilitating payments, music sharing or conducting surveys. Examples of where your information may be disclosed or transferred to other users, our affiliates in the RC Group or Third-Party Partners for any of the purposes mentioned above in order for the Services to be provided to you are:

  • Your publicly visible information and Profile, which may include your Luki ID, name, gender, region and photos, date of birth, interests, in-App music playlist etc;
  • All the information you make available to other users or information about you that is made available by other Luki users;
  • Our parent company, subsidiaries, affiliates and/or branch offices (collectively the “RC Group”) who support the App or Site Services as well as the integration of your information with our other apps who deliver and perform the Services;
  • Any of our or any RC Group member's agents, contractors including, IT companies who support our website and other business systems, back office service providers, payment service providers, data management and analytics service providers, and data cleansing service providers and subject to your consent direct marketing companies and mailing houses who help us manage our electronic and mailed communications;
  • Any relevant third parties such as telecommunications operators, third party collection agencies, credit reference agencies, security agencies (including identification verification service providers), credit providers, banks, financial institutions (including any payment processors);
  • Any professional advisors (including our legal advisors and auditors);
  • Any regulatory authorities, law enforcement, courts and other governmental agencies;
  • And any of our actual or proposed assignees or transferees of any part of our business or operations.


7. Parties with whom you may choose to share your User Content


Any information or content that you voluntarily disclose or post on the App, such as your User Content, becomes available to the public. Once you have shared such User Content or made it public, that User Content may be viewed and re-shared by others and it may not be possible to prevent the distribution of that Content once it becomes public.

Even if you remove any User Content (e.g. screenshots, etc.) that you created or posted on the App, copies of such User Content may remain accessible in the cached and archived pages of the App, or if other users or third parties have copied or saved such information.(e.g. from using Facebook, etc.)

Any personally identifiable information that you: (i) share in text messages, photos, videos or otherwise in or through the App with other users; or (ii) submit via live messaging on the App, can be viewed and used by others. Luki is not responsible for any use or misuse of such information that you share or submit.

8. Direct Marketing

If you have opted to receive direct marketing content from us via your notifications, you agree that we may use your personally identifiable information to;

  • send you direct marketing communications, for example regarding coin offerings, in connection with the latest news, events, updates, offers, contests and promotions in relation to our Service; or
  • analyse your preferences, online behaviour and transactional history in order to gain insights, so that we can customise the, updates, promotions, offers, and services that we present to you via our Site, our App, and our direct marketing communications, social media or other communication means, such as email.

Before providing you with direct marketing communications, we will always ask for your consent. You can choose at any time to opt out from receiving such direct marketing communications from us. Please see the section on Your Data Protection Rights below.

9. Data Access and Removal

You can always control what information you choose to share with us on the App (except for information which we have indicated as mandatory for you to provide). To do so, you can change your settings in the App or in your mobile device. Alternatively, you can remove the App from your mobile device entirely.

You can choose to remove your data anytime you want. If you ask us to delete your account, we will use commercially reasonable efforts to remove your data from our servers, subject to any applicable legal or other requirement to maintain certain records of your personally identifiable data. Please note that the deletion of your personally identifiable data from our database may result in us not being able to provide you with the Service.

To delete your data please click within the App on Settings located in the top right corner of your profile > click on "Help and Feedback"> select the option "Delete Account"> choose the best option that describes your decision > click on "Delete Account."

You also have the right to request for your data to be erased by submitting an email to the following address: contact@luki.chat

10. Outbound Links

If you accessed a website or application provided by a third party, including through the App or the Site, such third party may also collect information about you. We do not own or control and are not responsible for the privacy practices of third party websites or applications. Please refer to the privacy policies of each of these third parties for more information about how they collect and use the information they collect about you. This Privacy Policy does not apply to any exchange of information between you and any such third party.

11. Security

Protecting your privacy and personal information is a top priority for Luki. We protect the privacy and security of all personally identifiable information you provide to us. We run stress tests on our systems to help us improve. Access to all personally identifiable information is strictly restricted to Luki and RC Group employees, contractors, agents and Third-Party Partners and service providers who need to know that information in order to provide, operate, develop, maintain, support or improve the Service or otherwise carry out any of the purposes as set out in this Privacy Policy. Luki implements appropriate technical and physical security measures, such as using password protection, access logs, and system monitoring to maintain the confidentiality and security of all users’ information against any loss or unauthorised disclosure, use and modification.

However, due to the inherent nature of the Internet and related technology, we do not guarantee the protection of information under our control against any loss, misuse or alteration.

Your information may be stored and processed in any country in which Luki or RC’s Group or its service providers maintain facilities. In this regard, or for purposes of sharing or disclosing data as described in this Privacy Policy, Luki reserves the right to transfer information outside of your country. By using the Service, you consent to any such transfer of information outside of your country. Luki and the RC Group share infrastructure, systems and technology to provide an innovative, relevant, consistent and safe experiences across all of the RC Group Apps, such as the Luki  App you use. We also process information about you across the RC Group for these purposes, as permitted by applicable law and in accordance with their terms and policies.

When we transfer personal information internationally, we put in place safeguards in accordance with applicable law. If you would like to know more about our personal data transfer practices, please contact us at the contact details set out under the “Contact Information” section.

We may also pseudonymise or aggregate Personal Information for analytical purposes. This helps us develop new and improve existing services, conduct fraud detection and account safety analysis, analyse usage trends, and provide third party service providers with basic statistics about how their service is being used by Luki users.

12. Retention of Your Data

We will keep your personal data only for so long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless the law requires us to keep it for a longer period. Once we no longer need your personal data, we will either irreversibly anonymise or securely delete it from our servers.

13. Your Data Protection Rights

Luki would like to make sure you are fully aware of all of your data protection rights. In particular, you are entitled to the following rights:

  • Right of Access : You shall have the right to obtain from Luki confirmation as to whether or not your personal information is being processed, and, where that is the case, you may request for a copy of your personal information.
  • Right to Withdraw Consent : The provision of your consent shall give Luki a lawful basis to process your personal information. You may also revoke your consent to processing.

  • Right to Rectification : You shall have the right to request Luki to correct any inaccurate personal information concerning you;
  • Right to Erasure: You shall have the right to ask for your personal information to be deleted in certain circumstances;

Please note that your right to erasure may be limited if the data are necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.

  • Right to Restriction on Processing: You shall have the right to object to and ask for restrictions on the processing of your personal information in certain circumstances;
  • Right to Data Portability: You shall have the right to receive the personal information you have provided to Luki, in a structured, commonly used and machine-readable format and have the right to transmit those personal information from Luki to another controller without hindrance from Luki to which the personal information have been provided, where:-
      • the processing is based on your consent; and
      • the processing is carried out by automated means;
  • Right to Objection: You shall have the right to object, on grounds relating to your particular situation, at any time to processing of your personal information. 

Luki shall no longer process the personal information unless Luki demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims;

  • Right to Complaint – You shall have the right to file a complaint with our Data Protection Officer (details of which are provided below) if you think that one or more of your rights have been infringed by Luki.

14. Exercising your data protection rights

If you wish to update or delete your personal information submitted, you can update it via the App. Alternatively, you can send your request to our Customer Service Manager at: contact@luki.chat

In addition, you have the right to lodge complaints about how Luki manages your personal information. You can lodge a complaint with Luki’s Data Protection Officer whose contact details are set out under the “Contact Information” section below or via email to dpo@goqun.me ., or with a local data protection regulator.

15. Cookie Policy

Cookies are small text files that are stored on your browser or device by websites, applications, online media and advertisements when you visit a website.

We use cookies and other similar identification technologies such as web beacons and pixel tags on our Site, App, emails and online advertisements for various purposes, including verifying users; remembering user preferences and settings to enhance your experience when you return to our Site or App; delivering relevant content and advertisements based on your preferences, location and usage patterns; monitoring, evaluating and optimising the operation of our Site and App; tracking and measuring the effectiveness of our advertising campaigns; and analysing traffic on our Site, our App and the websites of our partners or RC Group members.

You can exercise your right to choose whether or not to accept cookies by adjusting your browser settings to modify your cookie preferences. Most browsers are set to accept cookies by default or prompt you to accept cookies, but you are free to remove or block all browser cookies. However, if you turn off your cookies, some of our services may not function properly and you will not be able to receive the most efficient and personalised experience.

16. Notification of Changes

We reserve the right at our discretion to make changes to this Privacy Policy from time to time. You may review updates to our Privacy Policy at any time via links on our Site. You agree to accept electronic communications and/or postings of a revised Privacy Policy on the Site, and you agree that such electronic communications or postings constitute notice to you of the Privacy Policy.


If we make material changes to this Privacy Policy, we will notify you by publishing a revised Privacy Policy or by means of a notice on our Site, or as a pop up within our App, or as required by law. You agree to review the Privacy Policy periodically so that you are aware of any modifications. You agree that your continued use of the Service after we publish a revised Privacy Policy or provide a notice on our website constitutes your acceptance of the revised Privacy Policy.

17. Contact information

If you have any questions about this Privacy Policy, please contact our Data Protection Officer at dpo@goqun.me .

18. Date

This Privacy Policy was lastly modified in 31st December 2023.

Safety Tips & Tools

Always be yourself

Don't pretend to be someone you are not. Authenticity is vital for establishing meaningful connections.

Connections should stay on Luki Chat

Trust and safety are our number one priority. We recommend that all your interactions with new connections remain in the app while getting to know someone. Users with bad intentions often attempt to move the conversation off-platform right away.

Control your profile and personal information

Never share your personal information, such as your home or work address, government identification, or detailed information about your routine with people you don't know. If you choose to share these items with other Luki users, we may not be able to remove them or make them unavailable to anyone you have shared them with.

Do not send money or share financial information

Never send money, even if a person is claiming to be in an emergency. Transactions such as wire transfers are impossible to reverse. If another user asks you for money, report it to us immediately.

Protect your Account

Pick a strong password and be cautious when connecting from shared or public devices.A strong password typically ranges between 12 to 16 characters in length.Randomness is critical in password strength.Remember,never include personal identifiable information in your password.

Luki will never send you an email requesting your username and password information if you receive an email asking for account information, report it as soon as possible.

Women's Safety Online

In addition to our Safety Tips, we advise that women take extra precautions when using any online social app. While you should feel empowered by Luki as a social tool, you should be cautious of how much information you share and proactively avoid those who make you feel uncomfortable by blocking or unfriending.

We have a zero-tolerance policy towards bullying and harassment of any kind and any acts of intimidation or behaviour that disproportionately impact women.

In addition to our policies and detection technology, our tools are designed to help women, and any user, control their experience on our platform.

Report Something

To contact us, please use any of the communication channels on the contact page.

Law Enforcement Portal

To contact us, please use any of the communication channels on the contact page.

Contact Us

Contact us, report something, or ask a question.